| Team Manager
Complex Needs | 1 IG1 |£21.81 per hour (incl. of Holiday Pay) | 3-4 months | Job Ref: BD8827 | Posted: 09/02/2024
Central is currently recruiting for a Team Manager, to work in the Ilford area. The service provides supported housing accommodation to clients with complex needs and a history of rough sleeping.
The successful candidate will be required to work 36 hours per week, working across Monday - Friday, 9AM - 5PM. There is a requirement to occasionally work out of hours. Cover is required for minimum 3 months, with the possibility of extension. The pay rate for this role is £19.04 per hour, with £2.77 holiday pay, totalling £21.81 per hour.
In this position, you will be expected to;
- Direct and support Complex Need Support Workers in their day-to-day work to ensure that service users receive a consistent, high quality and responsive service
- Support the Service Manager with the development and management of services to support rough sleepers.
- Ensure staff are fully trained and develop induction and ongoing training programmes as well as carry out regular 1-1 and team meetings
- Ensure each client/resident has an individual package of support with an up-to-date support plan and regular key working
- Ensure processes are in place for the on-going assessment of each client's needs, strengths, aspirations, and any risks including safeguarding issues, and that this assessment includes the input of both internal and external specialist staff as appropriate.
- Approve recommendations for applicants move on through the bond and incentive scheme and prevention payments where expenditure on and discretionary assistance of this type is appropriate.
- Establish a culture of continuous improvement in service provision and delivery. Review stage one formal complaints to identify service improvements required and develop and implement a service improvement plan
- Contribute to the overall development of the Council's Rough Sleeping and Housing Needs service
- Develop and maintain close working relationships with other Council services and a wide range of stakeholders
- Ensure the provision of advice services to customers through personal or telephone interviews, correspondence, advocacy, reception, home visiting, outreach work and surgeries, workshops and talks to customer groups
- Ensure compliance with all relevant statutory requirements, Government Guidance and Codes, Redbridge policies and procedures, management instructions, professional and performance standards and best housing and homelessness prevention practice and ensure that staff complies with these
- Ensure health and safety responsibilities are met and ensure the development and implementation of effective health and safety plans for the team
To apply for this role candidates must have;
- Experience of staff and service management, working to and meeting service key performance indicators and meeting departmental objectives
- High level understanding of issues relating to homelessness, substance misuse, and of other complex trauma which affect the client's recovery journey, in particular to clients who are at the Pre-contemplation stage whilst also able to motivate people who are abstinent or reducing use to achieve positive outcomes
- Understanding of Housing Management in relation to License Agreements and Non-Secured tenancies
- Experience contributing to budget setting, monitoring expenditure, writing reports and reviewing, analysing and extrapolating from written information.
- Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users.
- A demonstrable understanding and awareness of the principles of Recovery and Psychologically Informed Environments, and the ability to develop and implement these within service delivery.
- Experience of developing outcome focused group work sessions and activities, addressing barriers experienced by clients to access and sustain ETE opportunities.
- Experience of effective support planning, case management and escalation processes.
- Able to identify organisational risks in relation to the provision of accommodation and allocations of accommodation and identify solutions.
Candidates must confirm their interest as soon as possible, with in person interviews scheduled shortly after and the appointed candidate expected to start as soon as possible