Ad Hoc and Emergency Shift Cover

One of Central’s largest areas of expertise is recruiting and placing staff into ad hoc and emergency shift cover. Our expert recruiters, professional service delivery team and web-based operating platform combine to deliver a responsive service with quality candidates.

Professional Service Delivery Team

Our professional and dedicated service delivery team provide excellence as standard. Key features of the service include:

Single point of contact
Extensive core hours and out-of-hours service
Core office hours 7.30am to 7pm Monday to Friday, Saturday 7.30am to 6pm
Out-of-hours service 7pm to 10.30pm Monday to Saturday and 7.30am to 10.30pm Sunday
Proactive with guaranteed response times
On-line, email and telephone booking options
Portal access for full visibility of shifts and on-line timesheet data in real-time
Verbal shift confirmation followed by confirmation emails
Service visits to enhance skills matching
Worker profiles viewable on the customer portal
Performance feedback protocols

Expert Recruiters

Prior to being offered work, all our candidates go through the same thorough recruitment process, including:

Evidence of 12 months' relevant experience
CV assessment
Full online application form
10 year work history
References covering five years
Proof of identity
Proof of the right to work in Britain
Enhanced Disclosure & Barring Service (DBS) check

CentralAxis - Web-based Operating Platform

Our web-based operating platform automates over 100 administrative processes helping to create efficiencies and generate cost savings.

Worker, approver and head office portals
Worker availability function
On-line timesheet function
Full visibility of shift and timesheet data
One weekly invoice
Real-time progress reporting of shift requests

Coverage

We currently provide ad hoc and emergency shift cover to over 500 services and successfully fill more than 1000 shifts a week in and around London. Our customers are typically local authorities, housing associations, charities and private sector organisations, who provide support to the Following:

People with mental health issues
Young people and care leavers
People with substance misuse and complex needs
Former rough sleepers and homeless people
Adults and children with learning disabilities
Families
Refugees and asylum seekers
People fleeing domestic abuse
Single and teenage parents
Older people
Visual impairments

We currently supply staff to work in a number of different environments, including:

Residential settings
Hostels
Supported Accommodation
Floating Support Services
Outreach Services
Day Centres
Refuges & safe houses
Community Services
Drop In Services

For further information on our recruitment solutions please contact: recruitment@centralcare.co.uk or call 020 7354 6438