Outreach Support Worker
Complex Needs | 1 E2 |£16.95 per hour (incl. of Holiday Pay) | 1-2 months | Job Ref: BD9392 | Posted: 01/04/2026
Central Recruitment is currently recruiting for an Outreach Support Worker, to work in the Tower Hamlets area. The service provides support, advice and guidance around housing issues in order to support customers to maintain tenancies, live independently and prevent homelessness.
The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 6 weeks, with the possibility of extension. The pay rate is £14.80 per hour, with £2.15 holiday pay, totalling £16.95 per hour.
Please note; this is an outreach role and involves visiting clients in the community and working from the office in Tower Hamlets.
In this position, you will be required to:
- Hold a caseload of 21 key clients and conduct regular key working sessions resulting in agreed support plans
- Visit 3-4 clients per day to ensure everyone is seen in line with the service policy
- Provide pre tenancy guidance and ongoing support to customers on all tenancy matters, including assistance to furnish and move into properties.
- Enable customers to abide by their tenancy agreements, giving advice and assistance on dealing with police and courts where this relates to housing matters.
- Provide basic Welfare Benefits advice, assisting customers in claiming all benefit entitlements and assisting with accessing specialist support.
- Work with customers to identify the skills required to manage their own tenancy, including assistance to deal with difficult situations.
- Participate in all parts of the service from the initial referral, being able to confidently triage to the right level of support, completing assessments and crisis support as required
- Participate at the drop-ins across the service, providing support, advice or guidance as needed
- Provide support to customers who have varying levels of need with housing, mental health needs, other health related issues, training/employment or any other needs that are identified
- Effectively signpost customers to external agencies to ensure more specialised support is available.
- Review the level of support required for customers in consultation with other agencies, agree an individual support plan and action
To apply for this role, you must have:
- Experience of providing support to homeless clients
- Thorough and up to date knowledge of health and safety issues relating to the designated client group.
- Thorough and up to date knowledge of welfare benefits for the designated client group.
- Thorough and up to date knowledge of safeguarding vulnerable adults and children local policies, protocols and good practice.
- Understanding of housing support needs of the designated client group and benefits of a flexible, outcome focused and personalised support service whilst supporting people to help themselves
- Knowledge of related services provided by the statutory and voluntary sector
- Comprehensive IT skills and be able to use packages such as Office Outlook, Word and Excel.
Please note: travel expenses can be claimed for this role.
Candidates must confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.
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