Hostel Manager
Homeless | 1 TW1 |£24.78 per hour (incl. of Holiday Pay) | Permanent | Job Ref: BD9417 | Posted: 07/05/2026
Central Recruitment is currently recruiting for a permanent Hostel Manager, to work in the Twickenham area. The service is a 14 bed, 24 hour hostel that provides support to people affected by homelessness or rough sleeping to move off the streets and into safe, secure housing.
The successful candidate will be required to work 37.5 hours per week, Monday - Friday, 9AM - 5PM. Flexibility is required to occasionally work evenings, weekends and on-call duties. This is a permanent role. The salary is £42,000 per annum.
In this position, you will be required to:
- Line manage Hostel Team Leader, Hostel Support Workers and Hostel Night Shift Worker, including supervision, appraisal, and performance management.
- Oversee the day-to-day running of the hostel, ensuring a safe, well-managed, and responsive service at all times
- Lead regular team meetings, reflective practice sessions, and ensure effective communication across shifts
- Ensure full staffing cover across rota shifts, including planning, recruitment support, and absence management
- Oversee key work delivery, ensuring support plans are effective, strengths-based, and outcome-focused
- Provide coaching and guidance to staff on trauma-informed practice, safeguarding, and complex client support.
- Ensure appropriate responses to challenging behaviour, supporting staff to use de-escalation and non-punitive approaches
- Act as the safeguarding lead within the service, ensuring all concerns are managed appropriately and escalated where required
- Oversee financial processes including petty cash, rent collection systems, and budget monitoring
- Represent the service professionally in multi-agency meetings and forums.
- Develop and maintain strong working relationships with external partners, including housing providers, healthcare services, and local authorities
- Support residents to access appropriate services and move-on opportunities
- Lead on audits, inspections, and compliance checks
To apply for this role candidates must have;
- Significant experience working with people affected by homelessness or rough sleeping, including those with complex needs such as mental ill-health, substance use, or trauma.
- Experience of supervising or managing staff within a supported housing, hostel, or similar environment
- Strong knowledge of safeguarding, risk assessment, and incident management, with the ability to lead on identifying, responding to, and escalating concerns appropriately.
- Demonstrable understanding of trauma-informed and psychologically informed approaches, and the ability to embed these within team practice
- Experience of managing staffing rotas and addressing resourcing gaps, including coordinating overtime, bank/casual staff, or agency cover to maintain safe service delivery
- Strong understanding of the challenges, barriers, and behaviours associated with homelessness, and the ability to implement compassionate and effective service responses.
- Ability to manage complex and sometimes high-risk situations, providing clear direction and support to staff
- Strong interpersonal skills, with the ability to build effective relationships with residents, staff, and external partners
- Knowledge of local housing pathways, homelessness legislation, and community resources
- Experience of service performance monitoring, quality assurance, or contract compliance
- Good organisational and administrative skills, including confidence using IT systems for case management, monitoring, and reporting.
- Ability to work both strategically and operationally, including providing hands-on support where required
Candidates must confirm their interest as soon as possible, with interviews shortly after and the appointed candidate expected to start as soon as possible.
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